Our commitment to brokers
We’re making a clear commitment to deliver a stronger, more consistent proposition for you. Built around reliable support, tangible value and continued investment in you.
Support and service you can rely on
Named BDM, from the UK's largest BDM team
Every broker has a named contact, supported by the UK's largest BDM, National Account and Housing Development teams.
All documents reviewed within 24 hours
We commit to reviewing documentation within 24 hours, but where a case is time sensitive, brokers can call us for 'in-the-moment' support with an expedited document review.
Value for you and your clients
Access coming to exclusive mortgage deals on Lloyds current accounts
From 07 July, all mortgage brokers in our network will be able to access mortgage deals available to eligible Lloyds Premier personal current account customers, with more exclusive offers to come.
Procuration fees that recognise the complexity behind the work
We recognise complexity, and so do our procuration fees. You'll be fairly compensated for the time you spend on complex cases.
Investment to help you grow
Continued investment in tech, data, insight and tools
We’ll empower you through investments in national events, educational insights, sponsored accreditations, new technology, and trusted data, equipping you to offer outstanding service.
A standard you can rely on
Every commitment we make is backed by 14 years of award‑winning 5‑star service, and we’ll continue to deliver that same standard every day.
