New sales enquiries
New business opportunities or account management
Our Business Development Managers (BDM) can help you with:
- New business enquiries and criteria questions
- Product information
- Registering with us
- Setting you up on Halifax Intermediaries Online
Get in touch with your business development manager.
For application updates please instead refer to the detail under New mortgage applications below.
New mortgage applications
For new business enquiries or criteria questions please use the Criteria search, Webchat facility, or contact your Business Development Manager.
Webchat can be accessed by clicking ‘Chat to us’ when this shows on the website.
For updates on applications submitted please refer to the Application Dashboard case tracking system within Halifax Intermediaries Online, together with all email updates. Please do not call until you have completed those checks.
To provide us with additional information on an application please complete the Contact form held on our Literature page under Useful forms.
Where you do still need to talk to us on the status of an existing case only, please call 0345 030 6253 (available Mon - Fri 8am till 6pm).
Please select the correct phone options to ensure calls are directed correctly; the options can only be selected once each message has been listened to in full. As an Intermediary you will need to select option '1' initially and there are then two further options '1' for house purchase or re-mortgage cases and '2' for Product Transfers or Further Advances. A further menu on each allows you to select in more detail the nature of the call.
Further advance
For general guidance on the further advance process, please speak to your Business Development Manager.
For updates on applications submitted please refer to the online system, together with all email updates. Please do not call if you have not yet completed those checks.
To provide us with additional information on an application, or where you do still need to talk to us on the status of a case please call 0345 901 3161 (Available Mon - Fri 8am till 6pm) and select option 1 in the initial menu. This will then take you to a further menu which allows you to select in more detail what type of enquiry you have.
Product transfer
For general guidance on the product transfer process, please speak to your Business Development Manager.
For updates on applications submitted please refer to the online system, together with all email updates. Please do not call if you have not yet completed those checks.
To provide us with additional information on an application, or where you do still need to talk to us on the status of a case please call 0345 901 3161 (Available Mon - Fri 8am till 6pm) and select option 1 in the initial menu. This will then take you to a further menu which allows you to select in more detail what type of enquiry you have.
Alternatively, if you require assistance when keying a product transfer online please contact the Intermediary Service Support Desk, available Mon - Fri 9am till 5pm (Wed 10.00am to 5pm) on 0345 608 0038, followed by option 5.
If your client no longer wishes to proceed with a product transfer please see the Product transfer - Cancellation section for further information.
Halifax Premier Mortgage Services
For mortgage applications of £500,000 or more.
Self build applications
To contact the appropriate processing team
Please note for any new business enquiries or criteria questions please use the Criteria search functionality or Webchat facility, or contact your Business Development Manager. Please do not call the number below as they will be unable to assist with these enquiries.
To discuss a Decision In Principle or application you have already submitted please call 0345 609 9259 (Available Mon - Fri 9am till 5pm).
Intermediary service support
Online servicing, broker panel and mortgage procuration fees.
Available Mon – Fri 9am to 5pm (Wed 10am to 5pm).
For queries with registering on Halifax Intermediaries Online, broker panel and mortgage procuration fees.
If you do not remember your User ID or email address, your online account is locked or you require a password reset please select the 'Forgotten password' link from the Sign-On screen on Halifax Intermediaries Online.
Call 0345 608 0038 and select one of the options below:
- Option 1 – If you are experiencing a technical problem while keying a Mortgage or Product Transfer application.
- Option 2 – If your business details have changed, you require support in registering with us or wish to discuss our privacy notice.
- Option 3 – If you have a query regarding procuration fees.
For queries relating to using Halifax Intermediaries Online, or if you are waiting for a one-time password following registration, please contact your Business Development Manager.
Complaints
Making a complaint
Should you have a complaint we want to resolve the problem at hand quickly to your satisfaction. Our complaints page will provide you with all the information you need to resolve any issues.