New sales enquiries
New business opportunities or account management
New mortgage applications
Please check case tracking and/or your E-mails to check the progress of a case or alternatively call 0345 030 6253 for the new application team and select one of the options below:
- Option 1 - Criteria/New business enquiry
- Option 2 - Initial Call
- Option 3 - Valuation Query
- Option 4 - Other queries.
Available Mon – Fri 8am till 6pm
Further advance
Please check case tracking and/or your E-mails to check the progress of a case or alternatively call 0345 901 3161 for the further advance team.
Available Mon – Fri 8am till 6pm
Product transfer
Please check case tracking and/or your E-mails to check the progress of a case or alternatively call 0345 901 3161 for the product transfer team.
Available Mon – Fri 8am till 6pm
For general guidance on the product transfer process, please speak to your Business Development Manager.
Alternatively, if you require assistance when keying a product transfer online please contact the Intermediary Service Support Desk, available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm) on 0345 608 0038, followed by option 5.
Following the completion of a product transfer, your client has a 28 day cancellation period, should they wish to reconsider. To cancel the application the client can do this by calling Halifax directly on 0345 727 3747.
Halifax Premier Mortgage Services
For mortgage applications of £500,000 or more.
Self build applications
To contact the appropriate processing team
For Self Build application queries please contact the Self Build team on 0345 609 9259 selecting option 1 on the IVR.
Available Mon - Fri 9am till 5pm
Intermediary service support
Online servicing, broker panel, mortgage procuration fees and general insurance support
Available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm)
For queries with registering or using Halifax Intermediaries Online, broker panel, mortgage procuration fees and renewal general insurance procuration fees.
Call 0345 608 0038 and select one of the options below:
- Option 1 – If you do not remember your User ID or email address; your online account is locked or you require a password reset please select the ‘Forgotten password’ link from the Sign on screen on Halifax Intermediaries Online.
- Option 2 – If you are experiencing a problem or require support while keying a mortgage application.
- Option 3 – If your business details have changed, you require support in registering with us or wish to discuss our privacy notice.
- Option 4 – If you have a query regarding procuration fees.
- Option 5 – If you are experiencing technical problems or require support in keying a Product Transfer.
If you have any queries relating to policy or processes on our new general insurance offering, please call the new Halifax Home Insurance team on 0370 055 5020 and select an option from the list below:
- Option 1 – Landlords
- Option 2 – New business
- Option 3 – Existing policies
- Option 4 – Registration & claims
If you are waiting for a one time password following registration, you will need to contact your Business Development Manager.
Complaints
Making a complaint
Should you have a complaint we want to resolve the problem at hand quickly to your satisfaction. Our complaints page will provide you with all the information you need to resolve any issues.