Request a Product Transfer cancellation

For the use of intermediaries & other professionals only

Only use this form when the application status (as shown on the ‘My Applications’ page) is ‘Completed’ and the ‘Cancel’ button is not available.

You should know

Cancellation may take up to 24 hours on weekdays to complete. We will email you when completed and you cannot key a new Product Transfer application until you have received confirmation of the cancellation.
A Product Transfer can be cancelled at any time before the PT has taken effect, but once a PT has taken effect this cannot be cancelled.
You must have consent from all parties to the mortgage to submit the request.
We will write to the customers to advise the Product Transfer is cancelled.
The status of the Product Transfer on the My Applications page will not change from ‘Completed’ when cancelled. If a new Product Transfer is submitted the status will update accordingly.

Customer's last name Please provide any customers last name from the mortgage.

Property post code As it appears on the mortgage.

14 digit mortgage account number e.g. 10/52345678-9 is keyed as 10523456780900 with a zero added before the number after the dash if this is a single digit and two zeros.

Product code

Has a product fee been paid by debit/credit card?

Your full name

Your company name

Your email address Confirmation of the cancellation will be sent to this address within 24 hours of the submission of this form.

I confirm I have consent to arrange the above product transfer cancellation on behalf of the customer(s).

Submit