Request a Product Transfer cancellation
For the use of intermediaries & other professionals only
Only use this form when the application status (as shown on the ‘My Applications’ page) is ‘Completed’ and the ‘Cancel’ button is not available.
You should know
- A Product Transfer can only be cancelled within 28 days of the date shown on the customer’s completion letter.
- You must have consent from all parties to the mortgage to submit the request.
- We will write to the customer(s) to advise the Product Transfer is cancelled.
- You cannot key a new Product Transfer application until you have received confirmation of the cancellation.
- The status of the Product Transfer on the My Applications page will not change from ‘Completed’ when cancelled. If a new Product Transfer is submitted the status will update accordingly.