Update on our service position

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Due to the recent guidance on Covid-19 our telephony service has been suspended by the need to exercise social distancing for our colleagues in our intermediary support teams. If you have an application that needs our attention due to exchange or completion within 48 hours please contact your BDM.

Please review your case tracking and email updates to check the progress of applications.

Thank you for your support and understanding. Our WebChat facility will be unavailable until further notice, so if you have any new business or criteria queries that you cannot find the answer to on our website please contact your BDM.

Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at www.bankofengland.co.uk.

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No.SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © , Halifax plc. All rights reserved.