Mortgages moved from Tesco Bank to Halifax

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This page contains important information for clients with mortgages moved from Tesco Bank to Halifax.

Please see below for the different processes that are required for these mortgages.

If you've already registered with Tesco Bank your sign in details will be the same.

For mortgages previously with Tesco Bank only

Get in touch

General enquiries

Our dedicated support team is available to answer questions on our products and services. Call us on 0345 051 8461.

Lines are open Monday to Friday from 8am – 6pm.

Intermediary service support

For any queries relating to mortgage procuration fees, call 0345 608 0038 and select option 4.

Lines are open Monday to Friday 9am - 5pm (Wednesday 9.30am - 5pm).

Write to us

Halifax Mortgage Operations
PO Box 353

Product transfers

Product transfers on these mortgages are not actioned via Halifax Intermediaries Online. Please sign into the dedicated portal instead.

For simple product transfer applications where no contract changes are required, and with your customer’s permission, you can access their mortgage account details.

Select which of our existing customer products you have recommended and arrange the transfer. The current rates guide is available in the ‘Forms and guides’ section below.

Simple 5 step process

  1. Get the customer’s consent to access their mortgage account using our Product Switch Data Authorisation Form (PDF). You should retain this on your file in case we ask for it.
  2. Sign into the portal and select ‘Product Transfer’ to look up the customer’s account, check eligibility and what products are available.
  3. To apply, simply select which rate they wish to switch to and we will generate the Offer that you can download.
  4. Accept the Offer on behalf of the customer and confirm the date when the switch will take place. Offers are valid for 3 months.
  5. Once the transfer has taken place we will write to the customers to confirm their new payment details. We will also send you the procuration fee.

If you need any more help, you can view our Product Transfer Guide (PDF).


  • Minimum loan of £2.5k
  • Minimum mortgage term must be 3 years
  • No payment holiday or Consent to Let in place
  • No arrears
  • Any regular overpayments will be cancelled and customer will need to reinstate once new product takes effect
  • Must have a valid AVM on the property or last physical valuation must be within last 3 years
  • No underwriting or documentation required for like-for-like product transfers.

If your client wants to make a change to their mortgage term or loan amount, please contact our dedicated support team on 0345 051 8461.

Additional borrowing

For additional borrowing enquiries you should call 0345 051 8461. Our lines are open Monday to Friday, 8am – 6pm.

Porting or transfer of equity (TOMP)

For existing mortgage customers purchasing a new property and wanting to port their existing product, or wanting to change the names on an existing mortgage (transfer of equity/TOMP), intermediaries are unable to submit applications and the customer must make an application directly by calling 0345 051 8461. Our lines are open Monday to Friday, 8am – 6pm.

Forms and guides

Product literature



Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No.SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © , Halifax plc. All rights reserved.