Halifax Intermediary - Add a Windows firewall exception

Add a Windows firewall exception

A "Firewall" may be blocking Intermediaries Online from connecting to the Internet and submitting mortgage applications to HBOS. If you are experiencing a problem with submitting applications and a firewall message is displayed at the sign in stage, you should:

Establish if the computer is connected to the Internet by attempting to browse the internet (this will demonstrate if it’s a general problem with your Internet connection). If the connection to the internet is available then please check if your computer has any firewall software installed.

Please Note: As each brand of firewall is configured differently The Intermediaries Sales Support Helpdesk can only provide general guidance in configuring a firewall, for detailed instructions you should contact your Firewall vendor's support service.

Configuring Windows Firewall

Any version of Windows released after Windows XP Service Pack 2 will have a Windows firewall as a standard feature. It is always advisable to configure a "Firewall" as switching it off would leave your system exposed.

Please contact your IT Administrator if you are unable to configure your firewall due to IT restrictions.

Click Start followed by Control Panel
From Control Panel open Security Center.
From the Security Center, click Windows Firewall.
On the Exceptions tab if HBOSMortgaes.exe is not listed and ticked windows won't allow Intermediary Online access to the internet, to configure the windows firewall click Add Program.
In the Add a Program dialog box, click Browse.
In the Browse dialog box you may need to change the location at the "Look In" dropdown to the application install folder, by default this would be "C:\Program Files\Intermediary Mortgages".

After locating HBOSMortgages, highlight and select Open.
At the Add Program box, HBOSMortgages.exe should now appear to be selected, click OK.
HBOSMortgages.exe should now appear ticked in the Exceptions list, click OK.