Exclusion codes
For further advances and product transfers
These are the codes applied when a further advance or product transfer application has been blocked. You should be aware that an application can be blocked for more than one reason, but only one exclusion code will be shown.
Exclusion Code |
Exclusion |
Action |
1002 |
Application already present |
Contact your local processing centre. |
1005 |
Consent to lease |
Contact your local processing centre. Providing it is no longer consent to lease or the applicant is employed by the armed forces, an online application can be submitted, following the call. |
1006 |
Expatriate and home cash reserve |
Contact your local processing centre. Following the call, an online application can be submitted if it is either an expatriate or home cash reserve application. |
1012 |
Retirement home plan |
Contact your local processing centre. Following the call, a paper application should be faxed to your local processing centre if agreed. |
1013 |
Guarantors -one guarantor only |
Contact your local processing centre. Following the call, a paper application should be faxed to your local processing centre. A signature from the guarantor will be required to support the application. |
1015 |
Deedstore |
Contact your local processing centre. Following the call, an online application can be submitted. |
1017 |
Shared ownership/equity |
Contact your local processing centre. Following the call, a paper application should be faxed to your local processing centre. |
1028 and 1029 |
A further advance is still in progress |
Contact your local processing centre. Following the call, an online application can be submitted - may be following day before you can submit (see next note). |
1031 |
A further advance application has been cancelled today |
An online further advance application can be submitted online the following working day. |
1034 and 1036 |
Retention is present |
Contact your local processing centre. Following the call, an online application can be submitted providing your client no longer requires the retention and it is to be removed; or if it is to be released. |
1037 and 1038 |
Halifax variable rate 002 |
Contact your local processing centre. Following the call, a paper application should be faxed to your local processing centre. |
1046 |
Account is marked for review |
Contact your local processing centre. Following the call, an online application can be submitted. |
1049 |
Account is locked |
1057 |
An online KFI has already been converted |