Contact us

Our Business Development Managers (BDM) can help you with:

• New business enquiries and criteria questions
• Product information
• Registering with us
• Setting you up on Halifax Intermediaries Online.

Get in touch with your business development manager.

For application updates please instead refer to the detail under New mortgage applications below.

For new business enquiries or criteria questions please use the Criteria search, Webchat facility, or contact your Business Development Manager.

Webchat can be accessed by clicking ‘Chat to us’ when this shows on the website.

For updates on applications submitted please refer to the application manager case tracking system within Halifax Intermediaries Online, together with all email updates. You can also use webchat to ask about a particular application by selecting ‘Chat to us’ from the application manager screen.

To provide us with additional information on an application please complete the Contact form (PDF, 35kB) held on our Literature page under Useful forms.

Where you do still need to talk to us on the status of an existing case only, please call 0345 030 6253 (available Mon - Fri 8am till 6pm).

Please select the correct phone options to ensure calls are directed correctly; the options can only be selected once each message has been listened to in full. As an Intermediary you will need to select option '1' initially and there are then two further options '1' for house purchase or re-mortgage cases and '2' for Product Transfers or Further Advances. A further menu on each allows you to select in more detail the nature of the call.

For general guidance on the further advance process, please speak to your Business Development Manager.

For updates on applications submitted please refer to the online system, together with all email updates. Please do not call if you have not yet completed those checks.

To provide us with additional information on an application, or where you do still need to talk to us on the status of a case please call 0345 901 3161 (Available Mon - Fri 8am till 6pm) and select option 1 in the initial menu. This will then take you to a further menu which allows you to select in more detail what type of enquiry you have.

For general guidance on the product transfer process, please speak to your Business Development Manager.

For updates on applications submitted please refer to the online system, together with all email updates. Please do not call if you have not yet completed those checks.

Check your emails and case tracking before calling us to check the status of a case. If you need to provide us with additional information on an application you can upload a contact form, or where you still need to talk to us on the status of a case please call 0345 901 3161 (Available Mon - Fri 8am till 6pm) and select option 1 in the initial menu. This will then take you to a further menu which allows you to select in more detail what type of enquiry you have.

Alternatively, if you are experiencing a technical issue when keying a product transfer online, please contact our Intermediary Service Support team.

If your client no longer wishes to proceed with a product transfer please see the Product transfer - Cancellation section for further information.

Please see our Halifax Premier page for more information.

For any new business enquiries or criteria questions please contact one of the new business relationship team or email premiermortgagedesk@halifax.co.uk.

For case updates please call 0345 608 0851 (Available Mon - Fri 9am till 5pm).

We are no longer accepting new applications for Self Build mortgages. To discuss an application you have already submitted, please call us on 0345 609 9259 (Available Mon - Fri 9am till 5pm).

Available Mon – Fri 9am to 5pm (Wed 10am to 5pm).

For queries with registering on Halifax Intermediaries Online, broker panel and mortgage procuration fees.

If you do not remember your User ID or email address, your online account is locked or you require a password reset please select the 'Forgotten password' link from the Sign-On screen on Halifax Intermediaries Online.

Call 0345 608 0038 and select one of the options below:

• Option 1 – If you are experiencing a technical problem while keying a Mortgage or Product Transfer application.
• Option 2 – If your business details have changed, you require support in registering with us or wish to discuss our privacy notice.
• Option 3 – If you have a query regarding procuration fees.

For queries relating to using Halifax Intermediaries Online, or if you are waiting for a one-time password following registration, please contact your Business Development Manager.

For any servicing requests following completion of a Halifax mortgage, customers should call us on 0345 727 3747. 

Should you have a complaint we want to resolve the problem at hand quickly to your satisfaction. Our complaints page will provide you with all the information you need to resolve any issues.