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Ways to contact us

New sales enquiries
New business opportunities or account management

New and existing applications
To contact the appropriate processing, underwriting and completion team

Available Mon - Fri 9am till 5pm

Please use the contact form option on online case tracking. Alternatively, contact the processing, underwriting and completion team:

  • Scotland & North England - 0345 602 5302
  • North West England & Northern Ireland - 0345 602 5307
  • North East England – 0345 600 6328
  • Midlands & East Anglia - 0345 602 5308
  • South Wales & West England - 0345 602 5309
  • South East England - 0345 602 5317
  • London - 0345 602 5318


  • Office based BDMs - 0345 602 5319
  • New Build – 0345 600 1038
  • Key Accounts – 0345 602 4656
  • Countrywide – 0345 603 2604

Halifax Premier Mortgage Services
For mortgage applications of £300,000 or more.

For mortgage applications of £300,000 or more, please contact:

  • Tel: New Business - 020 7204 5019 / 0345 608 0853
  • Tel: Case Updates - 020 7204 5018 / 0345 608 0851
  • Fax: 0345 608 0854

Halifax Premier Mortgage Services,
1st Floor, 33 Old Broad Street, London, EC2N 1HZ

Self build applications
To contact the appropriate processing team

For Self Build application queries please contact the Self Build team on 0345 609 9259 selecting option 1 on the IVR.

Available Mon - Fri 9am till 5pm

Intermediary service support
Online servicing, broker panel, mortgage procuration fees and general insurance support

Available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm)

For queries with registering or using Halifax Intermediaries Online, broker panel, mortgage procuration fees and renewal general insurance procuration fees.

Call 0345 608 0038 and select one of the options below:

  • Option 1 – If your online account is locked out or you require a password reset
  • Option 2 – If you are experiencing technical problems or require help keying an application
  • Option 3 – For queries relating to registering with Halifax or your broker details changing
  • Option 4 – For Mortgage and General Insurance procuration fee queries.

If you have any queries relating to policy or processes on our new general insurance offering, please call the new Halifax Home Insurance team on 0370 055 5020 and select an option from the list below:

  • Option 1 – Landlords
  • Option 2 – New business
  • Option 3 – Existing policies
  • Option 4 – Registration & claims

For any technical issues relating to the General Insurance System, please call the L & G IT Technical support line on 0800 010 911 and select an option 4 for Halifax GI Intermediary Services this includes password resets and registration queries.

For any commission queries relating to policies submitted on the General Insurance system please call 0370 900 5010 Alternatively you can email

General enquiries
Contact form

For general enquiries, please use our Contact form.

General enquiries
Feedback form

To send us your feedback, please use our Feedback form.

National housing development
Contact the national housing development team

Senior National Housing Development Manager

Douglas Cochrane
Mobile 07766 505632
DDI/Fax 01360 620943

National Housing Development Managers

Mike Bottomley
North and NW England
Mobile 07768 507930

Alan Gracie
Scotland, N Ireland and NE England
Mobile 07876 790032

Derek Whitmarsh
London (West), Chilterns, South Wales and South West
Mobile 07768 568032

Simon Coward
London (City & East), Midlands, South East and East Anglia.
Mobile 07917 596396

Contact a BDM
Enter a postcode to find BDM contact details

Please see our Contact a BDM page.

Faxing documentation
Documentation required for your application(s)

Please send all documentation required for your application(s) to the following fax number:

0345 603 9009

Mailing documentation
Documentation required for your application(s)

Please send all documentation required for your application(s) to the following address:

Halifax Mortgages - Nexus
PO BOX 548

Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No.SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © , Halifax plc. All rights reserved.

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